Returns & Refunds
For non-bike items we will refund the original purchase amount within 30 days of your purchase for items returned in new condition or items that are defective. Your original receipt is required for all returns and exchanges. All returns and exchanges must be in the original condition and include all accessories, manuals and original packing materials.
Bikes returned in new condition are eligible for an exchange or store credit within 30 days of purchase. Bikes in new condition are eligible for a refund minus a "rental fee" if returned within 14 days of purchase. Rental fees are $150 per week for hybrids, $200 per week for recumbent trikes.
Items not eligible for refunds/returns/exchanges are tubes, helmets, parts or accessories that have been installed.